Rail Planner App Privacy Policy

Definition of Personal data

Under the General Data Processing Regulation (GDPR) and Dutch Data Privacy legislation, personal data is considered any information that relates to an identified or identifiable living individual. Different pieces of information, which collected together can lead to the identification of a particular person, also constitute personal data.

 

Data collection

 

Data provided directly by you

When you contact us using the in-app chatbot; any personal data you provide, we collect, record and generate customer support ticket(s) for you to further contact you and to assist you with your request(s). Types of data include contact information (name and email address), interaction with the chatbot, such as questions and responses with the chatbot. We will not request you to provide further personal data within the chatbot of our app.

 

Device location may be collected if you have enabled this feature, as further explained in the section “Data Use”.

 

Our app has a login function to allow you to access your purchases on your account. The login function collects and processes personal data to authenticate users and provide secure access to your account. Types of data include your first name and email address.

 

Data automatically collected or generated on you

The Rail Planner App uses your device-unique ID, device type and operating system in order to provide you with the tailored features available in the app. These features are further explained below in the section “Data Use”.

 

Data obtained through analytics tools

We use analytics tools such as Firebase to collect data about the use of our mobile app. This data is collected for analysis purposes to improve our services and cannot be linked to you as a user. This log data may include information such as your device name/model, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics. These features are further explained below in the section “Data Use”.

 

Data Use

 

For login and access to your Account

To create an account and use the login function, you agree to the collection of your personal data. Processing your personal data is necessary to provide you with access to your account and related services. Your account information can be used to improve our products and service, ensuring the security and best functionality of our app.

 

For redeeming your Pass

To redeem your Pass, we ask that you enter a code to verify your details via email. The email containing the code will be sent to the email address used to purchase the Pass. This helps keep your Pass secure and ensures that only you can redeem it.

 

For Service and Additional notifications

To make use of the “Relevant Service notifications” and “Additional notifications” functions, tailored to your location, you must enable the application to retrieve the device’s location data and device-unique ID address and share it with Eurail’s systems. By enabling either of the notification services, you consent to the collection and processing of your device’s location data and device-unique ID.

 

At any moment, you can revoke consent and disable the sharing of your device’s location data or disable the GPS on your device. This data is not necessary for the basic functioning of the Rail Planner App and it’s sharing can be switched on and off, at any time, through the App settings.

 

For the chatbot

If you choose to provide any personal data in the interaction with the chatbot, you consent to the collection and processing of the provided personal data. We may also use your interaction with our chatbot function for improving our customer support services and ensuring the efficient operation of our chatbot on the basis of legitimate interest.

 

For analytics of log data

Enabling “Share app statistics” allows us, in case of an error in the app, to collect data and information (through third-party products) on your phone called log data. If you choose to provide us with log data, you consent to the collection and processing for further improvement of our products and/or services, as well as the functionality of our App.

In accordance with GDPR and Dutch Data Privacy laws, Eurail is considered a Data Controller in relation to processing the aforementioned private data. All processing carried out by trusted third-party (Sub-Processors under the relevant law) is subject to a Data Processing Agreement between Eurail and the respective entity.

We value your trust when providing Us with your Personal Information, thus We are striving to use commercially acceptable means of protecting it. Personal data is processed with automated equipment, for the time strictly required to achieve the purposes for which it was collected. Specific security measures are observed to prevent loss of data, unlawful and improper use and unauthorized access.

All personal data extracted by the Rail Planner App remains temporarily in the internal memory of the application.

 

Your device-unique ID address is automatically erased from the application’s internal memory, once the “Relevant Service notification” and the “Advanced notification” functions have been switched off.

 

Your device’s location data is automatically deactivated/erased from the application’s internal memory once the “Relevant Service notification” and the “Advanced notification” functions or your device’s GPS have been switched off.

 

Personal data collected and processed by the mobile app will be retained for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

We handle personal data with confidentiality. We will not provide your data to third parties for direct marketing purposes by such parties. Nor will We provide the data provided by you to third parties, if you have not given your consent, unless this is necessary for performing the agreement you have concluded with us or is required by law.

 

For more information on how your personal data is shared with third parties, see our Privacy and cookie statement. 

Under the GDPR, all owners of personal data, whose data has been processed during delivery of the Service are entitled to:

• obtain at any time confirmation as to whether or not such data is stored and to know the content and source;

• review the data’s accuracy;

• request the data’s update, correction, transformation into anonymous form, deletion or blocking of data processed in breach of the law, or; 

• to object in any case, for legitimate reasons, to the data’s processing.

 

Eurail employees do not have access to your device-unique ID and your device’s location data (all processing is carried out by the Rail Planner App automatically). You, as a user of the application, have full control over the app’s use of that data and the ability to revoke your consent to use of the data, at any time. You are able to immediately enable or disable the use of your device-unique ID and location data through the App settings as well as delete saved Planner search results from the My Trip menu.

 

Note that a request for deletion of personal data required for the maintenance of user accounts will result in discontinuing the access to the related functionalities.

 

For questions on the processing of your personal data or exercising your rights, contact our Privacy Officer at privacy@eurail.com. 

We may update our Privacy Policy from time to time. While We will timely provide notice of major modifications of the Privacy Policy, it is also your responsibility to periodically review the Privacy Policy. Any changes will, unless requiring your explicit consent become effective immediately after they are posted on this page.

 

For questions on your account, purchases, or technical issues, contact our customer support team using our contact form.