If your order has the status Submitted or Waiting for Shipping, this means our team is working on it. When the order has been processed, you will receive an email informing you of the status update. If your order contains e-tickets, these will be sent to you in a separate email.
We are currently experiencing extremely high volumes of reservation orders, so it can take up to 7 days to process your order. We apologize for any inconvenience and thank you for your patience and understanding.