What should I do if there is incorrect information on my Pass?
Mobile Pass:
If the details on your mobile Pass are incorrect or outdated and you can’t change it yourself, please get in touch with Interrail customer service before your trip starts. If your Pass has not been activated yet, we will be able to change the information for you.
We can help with:
- Adjusting your name (in case of typos, or name changes due to marriage and other legal name changes)
- Adjusting your ID/passport information (in case of typos or ID/passport renewal)
- Adjusting your date of birth
Please note that you can contact customer service before you activate your Pass to change your country of residence.
Paper Pass:
If your Pass hasn't been printed yet (you will have received an e-mail from us if it's printed), you might still be able to change the name on your Pass. You can do this in your Interrail account.
To exchange your unused paper Pass, please follow the steps below:
Order a new Interrail Pass through Interrail.eu.
Follow the return instructions provided in your Interrail account and send your old Pass back to us.
Please contact our order support team by email, and make sure to include your old and new Interrail order numbers. You can find the contact details for your region in your order confirmation email or invoice.
When we receive the unused Interrail Pass(es) back, we will process a 100% refund minus the 15 euros exchange fee per exchanged Interrail Pass.
For more details, please have a look at our Return and Exchange Policy.