Your order

Using the Rail Planner App

Got a question about using our Rail Planner app? Check out our FAQs below. If you can't find what you're looking for, check the FAQs and user guide in the app itself, or contact us and we'll be happy to help you.

Where can I download the Rail Planner app?

Just click the right link below or go straight to your phone’s app store and search for Rail Planner app. The Rail Planner app is supported on Apple devices iOS 15.0 and later and Android devices 6.0 and later.


Get the Rail Planner app for iOS →

Get the Rail Planner app for Android →

Why is my journey split over two travel days?

When you add a journey to My Trip, we work out how many travel days you need for you, including for night and sleeper trains. This makes it easier for you to plan your trip and get the most out of your travel days.

How often does the app timetable get updated?

We update the timetable on our website 4 times a week and the Rail Planner app once a week to keep the journey planner as accurate as possible for using offline during your trip. If you don’t have automatic updates turned on in your phone settings, check your phone's app store before you travel to make sure you have the latest version.


Remember, the train times in the Rail Planner app are not updated in real time, so keep an eye on station departure boards just in case there are delays or disruptions.

Do I need to be online to use the app's other features?

The first time you open the app, your phone will download everything you need to use it offline, provided you are connected to wifi or allow the app to use mobile data. The app will sync new information (like the latest timetable data) periodically when your phone is connected to wifi to keep you as up-to-date as possible while you’re on your travels. If you want to book seat reservations on the app, you'll need to connect to wifi or use mobile data. 


Mobile Pass

If you are travelling with a mobile Pass it's important you are online at least once every 3 days. We’ll send you a notification 24 hours before your 3 days are up so you can find an internet connection. The app does not update in the background, so you’ll need to open the app when you find a connection so we can check your Pass.


If you haven’t been online in more than 3 days, your mobile Pass will be considered inactive and you will not be able to use your Pass until you connect to the internet and open the app.