What should I do if my phone is lost, damaged, or stolen?

In the unfortunate scenario that your device gets lost, damaged, or broken with your Pass on it, you can opt to move your Pass to another device.

Open the app on your new device and go to My Pass to add your Pass using your last name and Pass number from the order confirmation email. When asked, tap 'Move Pass' and follow the steps to have your Pass moved to the new device.

Remember, if you don’t have a device available to add your Pass to, you won’t be able to travel since you won’t be able to show your ticket. You run the risk of being fined or asked to leave the train. Unfortunately, we can’t reimburse any fines you may incur or tickets you had to purchase.