Can I switch or cancel a travel day?
You can cancel your travel day any time before the start of that day (00:00 CET). Go to My Pass, choose the travel day you want to cancel and tap ‘Cancel travel day’.
Once a travel day has started, it’s no longer possible to cancel it. You cannot cancel a travel day that is in the past.
Please note that some European countries do not observe Central European Time (CET). This means there can be a difference in the start and end time of a travel day when compared to your local time while travelling.
Change of currency
You cannot change the currency once you have a Pass in your cart. Remove the Pass, and then change the currency on the website header.