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Thank you, we are processing your order
What happens next?
We have received your order and it's being processed, this may take up to 30 minutes. Once the payment has been approved and the reservation has been booked, you'll receive a confirmation email.
After you've received the confirmation email, you can also check the booking in your reservation overview. Here you can:
- Download your e-tickets
- Request a refund for your reservation
Important to know
e-Tickets
- Most e-tickets are only valid when they are printed on paper and can often not be shown on a mobile device. Please read the conditions of use on the e-ticket when you receive it.
- In case your ticket needs to be printed, you need to arrange this before boarding the train.
Paper tickets
- Paper tickets will not be attached to the confirmation mail as they will be sent to you via registered mail.
- You can see the order in your reservation overview.
- Always bring paper reservation tickets on to the train with you.
Do you have any questions about your reservations?
Get in touch and our Interrail reservation experts will quickly get back to you!
- When will I receive my seat reservations?
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With our Reservation Self-Service, you'll receive your e-ticket reservations within 30 minutes.
Physical reservations take up to 5 business days to process and are sent out by registered mail. We'll email you when your order is processed! Please account for shipping time when placing your paper ticket reservation order as shipping time for paper tickets is currently 2 weeks within Europe and 3 weeks for countries outside of Europe.
The estimated delivery time for your paper ticket reservations will be visible before you proceed with payment. As we do not offer expedited shipping for paper tickets, we recommend reserving your seats through alternative reservation booking methods in case you don't have enough time before your trip.
- Can I get a refund for a reservation?
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Most reservations are non-refundable. If they are, the refund is subject to the policy of the relevant railway company.
When you purchase a seat reservation through our website, the refund policy of the relevant railway company and country apply. You can find the applicable refund policies in our Exchange and Refund Conditions for Reservations. Please be aware that most reservation tickets are non-refundable, and no changes can be made after booking.
Requesting a refund
You can request a refund via the Reservations Overview in your personal Interrail account. You will find the option to request a refund at the bottom of the overview box for your selected reservation. Our system will tell you if your train reservation is refundable. After you accept the refund conditions, you can go ahead and cancel the reservation. Make sure to file your request before departure of the train concerned. A cancelled Reservation Ticket can never be reinstated and becomes invalid.
If you’ve got an electronic reservation ticket, the refund will be automatic once your cancellation is confirmed (you don’t need to send the ticket to our office in the Netherlands).
Want to return a paper reservation ticket? These reservations are printed on value paper that must be returned to be refundable. We’ll send you the return address once your cancellation is confirmed, and then you need to send the ticket back to our office (within one month of the departure date) for us to start processing the refund. You’re responsible for the cost of shipping, and if your paper ticket gets lost in the post – it’s best to use registered shipping.
We will transfer the refundable amount to your original payment method (for paper reservation tickets, you must return the physical ticket(s) first). The refund amount may vary per train type, and booking fees or shipping costs are never refunded.
In the case of a train cancellation, strike or other exceptional circumstance, please contact our Customer Service team for support.
- How do I add trips and travellers to book seat reservations?
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To add trips and travellers to your account, follow the instructions on this page:
Travel essentials
Change of currency
You cannot change the currency once you have a Pass in your cart. Remove the Pass, and then change the currency on the website header.