Exchange and refund conditions for reservations
The exchange and refund conditions for each reservation differ based on country and carrier. If the reservation has been booked using our self-service Book Reservations tool, a booking fee of €2 per passenger per train reservation is generally not refunded. Additionally, our booking tool relies on 3 different booking systems that we have partnered with, each with their own refund conditions – in most cases, a cancellation charge shall be deducted from the total reservation amount when the customer requests for a refund.
Please check the following terms and conditions carefully to know which refund conditions apply for your particular reservation booking and we hope to have you onboard an Interrail adventure again soon!
- Austria
-
Domestic day trains
- ÖBB Nightjet
- All reservations are non-refundable
Domestic night trains
- ÖBB Nightjet
- All reservations qualify for a refund but the refund amount depends on the time period between the customer cancelling their reservation and the train’s scheduled departure:
- If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
- If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
- When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
- All reservations qualify for a refund but the refund amount depends on the time period between the customer cancelling their reservation and the train’s scheduled departure:
International day trains
- Austria – Italy: EuroCity (EC) and EuroCity Brenner (ECB), ÖBB Nightjet
- Reservations qualify for a refund but the refund amount depends on the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, the customer shall receive the full refund
- In case of no cancellation, no refund shall be provided.
- Reservations qualify for a refund but the refund amount depends on the customer’s reservation cancellation status:
International night trains
- ÖBB Nightjet
- Reservations qualify for a refund but the refund amount depends on the time period between the customer cancelling their reservation and the train’s scheduled departure:
- If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
- If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
- When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends on the time period between the customer cancelling their reservation and the train’s scheduled departure:
- EuroNight trains
- Vienna – Berlin (CHOPIN) 40406/40477
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- If the reservation is cancelled at least 1 day before departure, 20% cancellation charges shall be deducted from the reservation amount or at least €5 per person
- If the reservation is cancelled the same day as departure, 50% cancellation charges shall be deducted from the reservation amount or at least €5 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- Vienna – Berlin (CHOPIN) 40406/40477
- Vienna – Budapest – Bucharest (DACIA) 346/347
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- ÖBB Nightjet
- Belgium
-
International day trains
- Belgium – Germany: DB, ICE
- All reservations are non-refundable
- Belgium – France: SNCF, TGV
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
- In case of no cancellation, no refund shall be provided
- Ticket is in English and says it was issued by SNCB (CIV 1088):
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
- Eurostar
- All reservations are non-refundable
- Thalys
- All reservations are non-refundable
- Belgium – Germany: DB, ICE
- Czech Republic
-
Domestic day trains
- CD, SuperCity (SC)
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Domestic trains except SC
- All reservations are non-refundable
International day trains
- DB / CD / PKP / MAV / ÖBB
- All reservations are non-refundable
International night trains
- EuroNight
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- CD, SuperCity (SC)
- Croatia
-
Domestic day and night trains
- HZPP
- All reservations are non-refundable
International day trains
- HZPP, MAV, ÖBB
- All reservations are non-refundable
International night trains
- EuroNight
- All reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- HZPP
- Denmark
-
Domestic trains
- DSB
- All reservations are non-refundable
International trains
- Denmark – Sweden, Öresundståg
- All reservations qualify for a full refund if cancelled before scheduled departure of the train.
- Denmark – Sweden, SJ
- All reservations qualify for a full refund if cancelled before scheduled departure of the train.
- Denmark – Germany, DB
- All reservations are non-refundable
- France
-
Domestic day and night trains
- SNCF
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
- The reservation amount is €10 or ticket says it was purchased via SNCF boutique (CIV 1087):
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- The reservation amount is €20 or ticket says it was purchased via SNCB:
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- The reservation amount is €10 or ticket says it was purchased via SNCF boutique (CIV 1087):
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
International day trains
- France – Spain, SNCF
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087)
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Ticket is in English or says it was issued by SNCB (CIV 1088):
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087)
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
- France – Germany, SNCF / DB
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Ticket is in English and says it was issued by SNCB (CIV 1088):
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used.
- France – Italy, SNCF / TI
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Ticket is in English and says it was issued by SNCB (CIV 1088):
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
- France – Luxembourg, SNCF
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Ticket is in English and says it was issued by SNCB (CIV 1088):
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
- France – Switzerland, TGV Lyria
- Reservations qualify for a refund but refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, a cancellation charge of €30 per person shall be deducted
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but refund amount depends upon the customer’s reservation cancellation status:
- Eurostar
- All reservations are non-refundable
- Thalys
- All reservations are non-refundable
- SNCF
- Germany
-
Domestic day trains
- DB
- All reservations are non-refundable
Domestic night trains
- ÖBB Nightjet
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
- If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
- When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
International day trains
- France – Germany, SNCF / DB
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Ticket is in English and says it was issued by SNCB (CIV 1088):
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided.
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
- Germany – Poland, DB / PKP
- Regular Pass fare reservation is non-refundable
- In case the customer booked a special fare reservation with a One Country Pass valid in Poland, the reservation qualifies for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Germany – Italy: EuroCity Brenner (ECB), ÖBB
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Germany – Austria/ Switzerland / Czech Republic / Denmark
- All reservations are non-refundable
International night trains
- EuroNight
- Vienna – Berlin v.v (CHOPIN) 40406/40477
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- If the reservation is cancelled at least 1 day prior to departure, 20% cancellation charges shall be deducted from the reservation amount or minimum €5 per person
- If the reservation is cancelled the same day as departure, 50% cancellation charges shall be deducted from the reservation amount or minimum €5 per person
- All reservations are non-refundable
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- Zagreb – Munich (LISINSKI) 498/50463, Munich – Budapest (KALMAN IMRE) 462/463, Berlin – Budapest (METROPOL) 476/477
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Vienna – Berlin v.v (CHOPIN) 40406/40477
- ÖBB Nightjet
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
- If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
- When the reservation is cancelled the same day or in case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- Stockholm – Berlin, Snälltåget.
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- If the reservation is cancelled at least 1 day before the departure of the train, a cancellation charge of €10 per person shall be deducted from the reservation amount
- When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- Stockholm – Hamburg – Berlin, SJ.
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- DB
- Hungary
-
Domestic day trains
- MAV
- All reservations are non-refundable
International day trains
- ÖBB / MAV / PKP / CD
- All reservation are non-refundable
International night trains
- MAV / CFR / PKP
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- EuroNight
- Zurich – Budapest (WIENER WALZER) 40462/40463
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Munich – Budapest (KALMAN IMRE) 462/463, Berlin – Budapest (METROPOL) 476/477
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Vienna – Budapest – Bucharest (DACIA) 346/347
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Zurich – Budapest (WIENER WALZER) 40462/40463
- MAV
- Italy
-
Domestic day trains
- TrenItalia
- All reservations are exchangeable with the following conditions
- Change of date and/or time:
- Before the train’s scheduled departure, reservation exchanges are unlimited and free of charge
- After the train’s scheduled departure, reservation exchanges can only be done once and are free of charge within 1 hour after departure, only at the departure station indicated on the ticket
- Change of route:
- Before the train’s scheduled departure, reservation exchanges are unlimited and free (paying a possible difference in reservation amount)
- After the train’s scheduled departure, reservation exchanges can only be done once and are free (paying a possible difference in reservation amount) within 1 hour after departure, only at the departure station indicated on the ticket
- Change of date and/or time:
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure and if the reservation amount is higher than €10 per person, then 10% cancellation charges shall be deducted from the reservation amount
- In case of no cancellation or if the reservation amount is €10 or less, no refund shall be provided
- All reservations are exchangeable with the following conditions
Domestic night trains
- InterCityNotte
- All reservations are exchangeable with the following conditions
- Change of date and/or time:
- Before the train’s scheduled departure, reservation exchanges are unlimited and free of charge
- After the train’s scheduled departure, reservation exchanges can only be done once and are free of charge within 1 hour after departure, only at the departure station indicated on the ticket
- Change of route:
- Before the train’s scheduled departure, reservation exchanges are unlimited and free (paying a possible difference in the reservation amount)
- After the train’s scheduled departure, reservation exchanges can only be done once and are free (paying a possible difference in the reservation amount) within 1 hour after departure, only at the departure station indicated on the ticket
- Change of date and/or time:
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure and if the reservation amount is higher than €10 per person, then 10% cancellation charges shall be deducted from the reservation amount
- In case of no cancellation or if the reservation cost is €10 or less, no refund shall be provided
- All reservations are exchangeable with the following conditions
International day trains
- Germany – Austria – Italy: EuroCity (EC) and EuroCity Brenner (ECB), ÖBB
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Switzerland – Italy, TrenItalia / SBB
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 20% cancellation charges shall be deducted from the reservation amount
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- France – Italy, SNCF / TI
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Ticket is in English and says it was issued by SNCB (CIV 1088):
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087):
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used:
International night trains
- ÖBB Nightjet
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
- If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
- When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- TrenItalia
- The Netherlands
-
International day trains
- Germany – Netherlands: ICE, DB
- All reservations are non-refundable
- Netherlands – Switzerland: ICE, DB / SBB
- All reservations are non-refundable
- Eurostar
- All reservations are non-refundable
- Thalys
- All reservations are non-refundable
International night trains
- ÖBB Nightjet
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
- If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
- When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- Germany – Netherlands: ICE, DB
- Norway
-
Domestic day and night trains
- NSB
- First class Pass Holders can book “NSB Comfort” class free of charge. This class is available only on long-distance day trains.
- All reservations are non-refundable
International day trains
- Norway – Sweden, SJ
- All reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, the customer is full refund
- In case of no cancellation, no refund shall be provided
- All reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- NSB
- Poland
-
Domestic day and night trains
- PKP
- All reservations are non-refundable
International day trains
- Germany – Poland, DB / PKP
- Regular Pass fare reservation is non-refundable
- In case the customer booked a special fare reservation with a One Country Pass valid in Poland, the reservation qualifies for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Poland – Czech Republic / Austria / Slovakia / Hungary
- All reservations are non-refundable
International night trains
- EuroNight
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- PKP
- Romania
-
Domestic day and night trains
- CFR
- All reservations are non-refundable
International day trains
- CFR, MAV
- All reservations are non-refundable
International night trains
- EuroNight
- Vienna - Budapest - Bucharest (DACIA) 346/347
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Vienna - Budapest - Bucharest (DACIA) 346/347
- CFR
- Slovakia
-
Domestic day trains
- ZSSK, SuperCity (SC)
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
International day trains
- CD / PKP / MAV / ZSSK
- All reservations are non-refundable
International night trains
- EuroNight
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- ZSSK, SuperCity (SC)
- Slovenia
-
Domestic day and night trains
- SZ
- All reservation are non-refundable
International day trains
- HZPP, MAV, ÖBB
- All reservation are non-refundable
International night trains
- EuroNight
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- SZ
- Spain
-
International day trains
- SNCF
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087)
- If the reservation is cancelled before departure, 10% cancellation charges shall be deducted from the reservation amount or at least €4 per person
- In case of no cancellation, no refund shall be provided
- Ticket is in English and says it was issued by SNCB (CIV 1088)
- If the reservation is cancelled before departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Ticket is in French or says it was purchased via SNCF boutique (CIV 1087)
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status and the reservation issuing system used
- SNCF
- Sweden
-
Domestic day and night trains
- SJ, Vy, Öresundståg
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Kustpilen
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, cancellation charges of €2 per person shall be deducted from the reservation amount
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Snälltåget
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status
- Day trains:
- If the reservation is cancelled before departure, cancellation charges of €5 per person shall be deducted from the reservation amount
- When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided
- Night trains:
- If the reservation is cancelled at least 1 day before the departure of the train, cancellation charges of €10 per person shall be deducted from the reservation amount
- When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided
- Day trains:
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status
- Other Swedish carriers:
- All reservations are non-refundable
International night trains
- Stockholm – Berlin, Snälltåget
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled at least 1 day before the departure of the train, cancellation charges of €10 per person shall be deducted from the reservation amount
- When the reservation is cancelled on the day of departure or in case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Stockholm – Hamburg – Berlin, SJ.
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, the customer is entitled to a full refund
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- SJ, Vy, Öresundståg
- Switzerland
-
Domestic trains
- SBB
- All reservations are non-refundable
International day trains
- France – Switzerland, TGV Lyria
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, cancellation charges of €30 per person shall be deducted from the reservation amount
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Switzerland – Austria/ Germany/ Netherlands
- All reservation are non-refundable
- Switzerland – Italy, TrenItalia / SBB
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before departure, 20% cancellation charges shall be deducted from the reservation amount
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
International night trains
- ÖBB Nightjet
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- If the reservation is cancelled at least 15 days before departure, the customer is entitled to a full refund
- If the reservation is cancelled between 14 days – 1 day before departure, 50% cancellation charges shall be deducted from the reservation amount or at least €15 per person
- When the reservation is cancelled the same day as departure or in case of no cancellation, no refund shall be provided
- EuroNight
- Zurich – Budapest (WIENER WALZER) 40462/40463
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Zurich – Villach – Zagreb (ALPINA) 414/40465
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- If the reservation is cancelled before scheduled departure, 10% cancellation charges shall be deducted from the reservation or minimum €4 per person
- In case of no cancellation, no refund shall be provided
- Reservations qualify for a refund but the refund amount depends upon the customer’s reservation cancellation status:
- Zurich – Budapest (WIENER WALZER) 40462/40463
- Reservations qualify for a refund but the refund amount depends upon the time period between the customer cancelling their reservation and the train’s scheduled departure:
- SBB
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