Coronavirus (COVID-19) update
Updated February 16, 2021
The health and safety of our customers is very important to us, so as you plan your future travels, we recommend that you follow the health and travel advice of the national government in your country of residence as well as that of the national governments of any countries you are interested in visiting.
Check out our coronavirus information center for up-to-date travel information per country.
Exchange and Refund Policies
To support our travellers in adjusting their plans, we have expanded our exchange and refund policies and extended our travel validities. Our customer service team is doing their very best to respond to your questions in a timely manner, and we thank you in advance for your patience. We are giving first priority to the travellers who planned to start their trips the soonest. We will continue to assess and update our policies regarding our Passes as needed.
If you have purchased your Pass from another website or directly from a rail carrier at a train station, please contact the seller directly for the fastest response time.