Help with your order
We're here to help you choose the right InterRail pass for your trip, assist you with your order and give you tips on planning a memorable trip through Europe by rail.
FAQ
Meet the team
Our team is ready to help you with your InterRail order and travel plans!
Choosing/ordering a pass
Want help finding the right rail pass for your Europe trip? Or, got a question about ordering your pass?
Drop us an email at: customerservice@interrail.eu
We strive to get back to you within 24 hours, every day of the year!
Train travel info
For up-to-date info on trains and reservations, ask our rail experts.
Send your email to: customerservice@interrail.eu
We strive to get back to you within 24 hours, every day of the year!
Existing orders, payments or refunds
Got a question about your existing order, payment or refund? Contact us by:
- Email, at purchases@interrail.eu
- Phone, on the number that appears in your order confirmation.
Your account
Log in to your account to:
- check your order status.
- change personal details.
- amend delivery details.
You find your login details in your order confirmation email.
Quick question?
Post your question on
our Facebook page.
We strive to answer you within 8 hours.
