Return Policy

If you need to return your Interrail pass, you can choose between an 85% refund or an exchange for a different Interrail pass. Please note that promotional passes are not eligible for a refund or an exchange.

A refund or exchange of Interrail passes is only possible under these conditions:

  • The Interrail pass has been endorsed ‘NOT USED’ by railway staff before or on the first day of validity.

  • Your request is received within 1 month after the last day of validity of the Interrail pass.

  • You ordered your Interrail pass directly from Interrail.eu.

Read all about:
Refund of an Interrail pass
Exchange of your Interrail pass
Conditions for refunds and exchanges

Refund of an Interrail pass

If your refund request meets the criteria stated above, Interrail.eu offers an 85% refund of the pass price that you paid. An exception to this is if you purchased Premium Shipping and the first delivery attempt of the package was later than the Estimated Delivery Date. In this case you are entitled to a 100% refund including shipping costs.

Here are details on how to apply for a refund:

  1. Log into your Interrail.eu account at the top right of your screen under ‘order status’. You can then request a refund via the tab ‘Refund’ on the left.

  2. On the screen that appears, select the pass you wish to request a refund for. Give a reason why you're requesting a refund and click the button ‘Get return number’.

  3. Send your pass back to us, and clearly write the return number and the provided address on the package. Please use recorded delivery.

  4. Once we have received the unused Interrail pass(es), the money will be refunded to the credit card or other payment method that you originally used for the purchase.  

 

Lost or stolen Interrail passes are neither refundable nor replaceable, except if you bought Pass Loss & Theft Cover. Specific terms apply.
 

Exchange of your Interrail pass

Have your travel plans changed? We can exchange your Interrail pass(es) for another type of Interrail pass. You will only pay an exchange fee of €15 per Interrail pass. Delivery charges are non-refundable.

How to apply for an exchange:

  1. Order a new Interrail pass through Interrail.eu.

  2. Follow the return instructions provided above under ‘Refund of an Interrail pass’ and send your old pass back to us.

  3. Please contact our order support team by email, and make sure to include your old and new Interrail order numbers. You can find the contact details for your region in your order confirmation email or invoice. 

  4. When we receive the unused Interrail pass(es) back, we will process a 100% refund minus the €15 exchange fee per Interrail pass.


Conditions for refunds and exchanges

These conditions are part of the Interrail.eu Booking Conditions.

Article 7   Refunds and exchanging Passes

7.1   This article does not apply to promotional Passes, purchased as part of a temporary Interrail.eu promotion. These passes are not eligible for a refund or an exchange.
7.2   The statutory right of withdrawal does not apply to Rail Passes and passenger transport.
7.3   A refund is possible only if the Customer has purchased the Pass through the Website and the unused pass is returned to us before the starting date.
7.4   In principle, a refund will be granted only for unused Passes that are reported for a refund through the Website before their first day of validity. The Website provides the option to start this procedure in accordance with the refund policy.
7.5   15% of the value of the Pass will be deducted from the refund as cancellation charges, after payment to Eurail.com has been made, unless the Customer has opted for premium dispatch (or premium dispatch was the only option available) and the first delivery attempt of the order occurred after the expected delivery date, as specified during the order process. In that case, the Customer will be entitled to a 100% refund, including costs of dispatch.
7.6   A refund is based only on the purchase price of the Pass; costs of dispatch already paid and Loss & Theft Coverage are not covered by the refund, except in the situation described in article 7.4.
7.7   In case of an exchange for another Pass or in case of a double order, 100% of the amount per Pass, less administrative charges in the amount of € 15, will be refunded, or an equivalent of € 15 in the local currency applies instead of the normal refund of 85%. 
7.8   Once payment has been made, an order cannot be revised, modified or changed. Orders are processed immediately in order to ensure the earliest possible dispatch. If the Customer wants to change something in his order, the Customer must exchange the Pass.
7.9   Lost or stolen Passes cannot be refunded or replaced, unless Loss & Theft Coverage has been taken out and the applicable specific conditions are met.
7.10   Dispatch costs are not refunded, unless the Customer has opted for premium dispatch and the first delivery attempt of the order took place after the expected delivery date that was specified during the order process.
7.11   Partially used Passes are never refunded.
7.12   If a Pass is returned to us after the first day of validity, in derogation from article 7.3, a refund will be granted only under the following conditions: 
• railway personnel has marked the pass 'NOT USED' before or on the first day of validity by placing two diagonally crossed lines on the front of the Pass, adding the words ‘Not Used’ (or a translation thereof) plus a signature and a dated stamp of the office, and the application is filed within 1 month after the last day of validity of the Pass. After this period, applications will never be accepted.
7.13   In certain cases, the Customer may be asked to provide personal information, to assess whether a refund may be granted.
7.14   If the Customer wants to file a claim for cover of loss or theft of the Pass, the Customer will be asked to enclose airline tickets to and from Europe, replacing Passes/tickets, a police report and personal information. Please note that it will not be possible to return these documents to the Customer. 
7.15   Passes can never be renewed. All available periods of validity are listed on the Website. If the Customer wants to change this, the Customer will have to exchange the Pass for a new Pass.
7.16   The costs of loss and theft of the Pass are not refunded. After payment of the Pass, it is not possible to cancel the Loss & Theft Coverage of the Pass. 
7.17   It is not possible to issue a duplicate of the Pass or a replacement Pass. If the Customer loses the Pass or it is stolen and the Customer has purchased Loss & Theft Coverage, then the general conditions of the loss or theft cover apply.
7.18   The Loss & Theft Coverage applies only to Passes and not to Reservations.
7.19   Returning a Pass is possible and will be accepted only if the procedures described and provided in the return policy are followed.
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