Help

Whatever you'd like to know about Interrail, we're here to help. Our team comes from 15 countries and speaks 10 languages. If you can't find answers in our handy FAQs, get in touch with us in the way and at a time that suits you most. Go ahead and ask us your questions!

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Contact us 24/7

 
  • Email 

    Our rail travel experts are ready to answer all your questions about Interrail. Send an email to:


    We strive to get back to you within 4 hours

  • Facebook Messenger 

    Talk to us on Messenger


    We strive to get back to you within 4 hours

  • WhatsApp 

    Chat with us on WhatsApp:

    • Add our number: +31 6 40789005

    • Type us a message! Unfortunately we cannot receive calls on this number.


    We strive to get back to you within 4 hours

  • Facebook 

    Come say hi on Facebook


    We strive to get back to you within 4 hours

  • Twitter 

    Contact us on Twitter

    On average we'll reply within 4 hours

  • Orders and refunds 

    If you have a question about an existing order, payment or refund made on Interrail.eu, get in touch with our order support team:

    • By email: purchases@interrail.eu
      We strive to get back to you in 1 business day

    • By calling the number that appears in your order confirmation email, Monday to Friday between 09:00 and 18:00 (CET)


    Make sure you have your order number available.

  • Check your order 

    Have you ordered an Interrail Pass through us? To check your order status or change your personal details, log into your Interrail.eu account. You'll need to have your email and password ready.

    Log in to your account

  • Interrail.eu Reservation Service 

    If you've registered with the Interrail.eu Reservation Service and have a question about your account, send an email to our Reservations team at:


    We strive to get back to you within 2 business days.

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