Instant messaging with the Interrail experts

Smartphone displaying instant messaging conversation between Interrail customer service team and a traveller on Facebook Messenger

Contact us via WhatsApp and Facebook Messenger!

There are now even more ways to get help with your trip to Europe, at the very moment you need it. In addition to being available via email, Facebook and Twitter, the Interrail customer support team are ready to take your questions on WhatsApp and Facebook Messenger.

Whether you're on the go, planning with a group of friends, or just want to get in touch quickly, there's a convenient way to reach us.

Connect with us, wherever you are

We are working hard to make it easier for you to reach us in ways that are quick, relevant and suit your needs. That means being available on the same apps and messaging platforms you use to talk to your friends and family every day.

As travellers ourselves, we know how important it is to be able to use your smartphone to connect from anywhere in Europe. That's what makes mobile services WhatsApp and Messenger so handy. Plus, they offer plenty of other pros:

Convenient conversations

Start a chat directly from your smartphone without having to remember passwords or search through old emails. Your message will be picked up by one of our friendly customer support agents.

All our agents have experience Interrailing and understand that there's a lot to discuss when planning your trip to Europe. We don't believe in short answers or automated responses. Expect real conversations with real travellers.

Easily attach or forward photos and information

Contacting us through instant messenging services makes it easier to attach or forward your images and documents. Share them with us through private messages, keeping your sensitive information secure.

Group planning made easy

A huge advantage of contacting us through Facebook Messenger is that you can add your friends to the same message, as long as they're on Facebook too. There's no need to report back to the rest of the group, add your fellow travellers to the message and they can ask questions at the same time.

Contact us via WhatsApp

If you don't already have WhatsApp, you can download it for free here. Then add our number to your smartphone's contact list and name it "Interrail". The Interrail Customer Support messaging number is ‪+31 (0)6 40789005. In the app, go to "CHATS", find us and start typing!

Opening hours are 9:00 and 17:00 CET (Central European Time), Monday to Friday, and we reply in English. We're looking to extend the opening hours and languages offered in the near future.

Navy blue icon of Facebook Messenger for Interrail customer service
Talk to us on Messenger

To start a message with us, go to our Facebook page and click on the "Message" button. Alternatively, click here to open a conversation with us directly on your smartphone, tablet or laptop.

We're available on Facebook Messenger 24/7 and usually reply within 4 hours, often sooner. Our support team speak English, French, German, Spanish, Italian, Portuguese, and Dutch.

Start a live chat with us now and ask us your questions. We're excited to help you at every step of your journey.